Memorization:

the essence of the quality management modern concept main theoretical provisions;

the stages sequence of quality management system creation at the enterprise, based on a process approach.

Understanding:

the purpose and application mechanism of quality management classic and modern methods and tools in the current activity of enterprises;

the procedure for applying international standards in the process of quality management system creation and certification at the enterprise and conducting internal and external audits of the quality management system.

Application of knowledge (skills):

ensuring the effective functioning of the management system based on the continuous improvement concept;

quality management statistical methods in operational activities in the process of ensuring the quality of technological operations execution.

Analysis:

business processes which are taking place in the organization.

Evaluation:

economic calculations regarding the justification of organizational and technical solutions that are aimed at improving quality and productivity.

Creation:

process model of the enterprise;

documentation of the organization's quality management system in accordance with the requirements of ISO 9000 standards during the construction of the system and the preparation of the enterprise for certification.

The main aspects of the quality management problems. Quality problems at the current stage. Domestic experience of quality management. Participation of management personnel in improving the organization's activities. Self-certification. International experience of quality management. Quality system in ISO 9000 series standards. Certification of quality systems. Quality audit.