Learning:

the essence of business psychology and its application in the activities of the organizationprinciples of effective business communication;principles and stages of the negotiation process;tools of the negotiation process

Comprehension:

content and meaning of business communication;finding and solving existing problems of the negotiation process in the organization;principles of building effective communication relationships in the business environment

Knowledge (skills) application:

the basics of analyzing the stages of the negotiation process;preparation and conduct of business negotiations;methods of creating an effective communicative environment;

Analysis of:

the latest information on the terms of negotiations, partners and directions of negotiations;factors affecting business negotiations;prospects for the development of business psychology at maritime and river transport enterprises.

Assessment:

negotiation environment, opportunities of partners in the negotiation process;problematic moments in the negotiation process, the reasons for their appearance, and ways to eliminate themefficiency and results of the negotiation process.

Creation of:

1. algorithm of formation of effective business communication;2. models of the negotiation process;sequence of implementation: formation of the whole business communication, restrictions and criteria when building the negotiation process; formation of the final package of the negotiation process.

The concept of business psychology: the main stages of formation and directions of the development of the science. Features of business communication. Principles of formation of an effective negotiation process. The main stages of the negotiation process. Negotiation process techniques. Tools for effective communication.